FAQs

Please find the answers to some of the more frequently asked questions below. If your query is not listed, then please use the form on the contact us page and get in touch.

Is hold baggage included in the price of the flight?
Do the flight prices include tax?
Where do I get Travel Insurance?
Where can I find out about Passports and Visa?
Sadly things didn't go to plan. How do I complain?
Do you have a data protection/privacy policy?
When can I find your booking terms and conditions?
Cookies... The ones you can't eat.

I'M READY TO BOOK
Is hold baggage included in the price of the flight?
Due to recent changes made by the OFT and the CAA, travel agents are no longer permitted to included optional extras such as hold baggage in your flight price. When you make a search, each flight result will clearly show if hold baggage is included or not, if baggage is not included, you will be able to add it on before you confirm your booking.
Do the flight prices include tax?
All flight prices shown, include any applicable taxes and fees, in addition an ATOL Protection Charge of £5 per passenger and Supplier Failure Cover is also included and are clearly broken down on the booking form before you pay. Optional extras, such as hold baggage are not included.
I'VE ALREADY BOOKED
Where do I get Travel Insurance?
We do not sell travel insurance but we always recommend you have good policy in place before you travel abroad. The Post Office is always a good starting place if you are shopping around.
Where can I find out about Passports and Visa?
You can find out more about general visa, passport and health information from the .gov website here: https://www.gov.uk/browse/abroad/passports
I'VE JUST RETURNED FROM MY HOLIDAY
Sadly things didn't go to plan. How do I complain?
We are sorry that things didn't go as smoothly as they should have. We will of course be more than happy to help resolve your complaint. Please either email or write to us using the details on our contact page.
STUFF I JUST WANT TO KNOW
Do you have a data protection/privacy policy?
We do have a privacy policy and we take how we look after information about you very seriously. You can read everything in here.
When can I find your booking terms and conditions?
You can find our terms and conditions here.
Cookies... The ones you can't eat.
We do use cookies on this site. Too find out how we use cookies, please see the section on our privacy policy called 'How we use Cookies'.

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